Delete your LILO account.

Open LILO on your phone and go to the Settings tab. Tap Account & Privacy. Next to Sign out you’ll see a small red trash icon — tap it, then confirm.

Deletion runs immediately. The account, your data in the app, and everything tied to it are removed and cannot be recovered.

Trainers delete their account on the web. Sign in at lilo.fit, open Profile and choose Delete account at the bottom of the page. You’ll see exactly what happens before anything is deleted, and you type DELETE to confirm.

Your name, photo, bio, testimonials, availability, leads and private notes about clients are erased, and the account can never be signed in to again. Your clients are removed from your coaching. They keep their own workout history and their chat with you, where you appear as “Deleted trainer”. Payment records are kept without your name.

If you lost your device, uninstalled LILO, or can’t sign in for any other reason, email support@lilo.fit from the address registered to the account. Use the subject line “Delete my account”.

We process manual deletion requests within thirty days and reply when it’s done. If the email you’re writing from differs from the one on the account, we may ask a follow-up question to verify the request before we proceed.

When a client account is deleted — by you or by us on request — the following is removed:

• Profile (name, email, body metrics, goal)
• All workout history, routines, and exercise logs
• All meal logs, custom recipes, and nutrition goals
• Weight, sleep, steps, heart rate, and other health data
• Chat messages with your trainer
• Session bookings and outstanding session balances
• Your trainer’s notes about you
• Photos and file attachments tied to your account

Accounting records related to payments are retained for the period required by the Norwegian Bookkeeping Act — typically five years — with personal identifiers anonymised where possible. That’s the only category we keep. Everything else is removed within thirty days of the deletion request, in line with our privacy policy.

In the app, go to Settings → Data sharing & Consent and turn off your trainer’s access. From that moment your trainer can no longer see your workouts, nutrition, body data or check-ins. You stay connected, so you can still message each other, and any automatic messages they have set up keep arriving.

To leave your trainer completely, ask them to remove you as a client, or contact us at support@lilo.fit and we’ll do it for you.

If you signed in with Apple, deleting your LILO account also revokes the Apple Sign-In credential on our side — you don’t need to do anything extra. You can confirm it’s gone under iOS Settings → your Apple ID → “Apps using Apple ID”, where LILO should no longer appear once deletion has completed.