The agreement between us and you.

LILO has two kinds of users: trainers, who subscribe and run a coaching business on the platform, and clients, who use LILO either because a trainer invited them or by creating a standalone account of their own. Trainers agree to these Terms by creating an account. Clients agree by accepting their invite (or completing signup) and using the LILO mobile app.

LILO is built and operated by Martin Jansson, based in Norway. Contact us at support@lilo.fit.

LILO is for adults. You must be at least eighteen years old to create a trainer account, to create a standalone client account, or to be added to LILO as a client by a trainer. We do not knowingly create accounts for anyone under eighteen, and trainers may not add a client they know to be under eighteen.

LILO is a software-as-a-service platform that helps personal trainers manage programs, clients, bookings, payments, and AI-assisted coaching. It includes a web application for trainers and a companion mobile application for clients.

Creating a trainer account requires a verified email address. One human, one account — don’t share login credentials.

New trainer accounts include a fourteen-day free trial. After the trial, continued use requires an active subscription. Trainers may invite clients and remain responsible for the coaching relationship — the client contract, the scope of coaching, the health and safety advice. LILO is the software your business runs on, not a party to the coaching relationship itself.

Client accounts are usually created when a trainer invites you. You access LILO mainly through the mobile app. Your contractual relationship for the coaching itself is with your trainer; LILO provides the software they use.

You can request to export or delete your data at any time. See the Privacy Policy for how that works in practice.

You don’t need a trainer to use LILO. You can create your own client account directly in the mobile app to track your own workouts, weight, and meals, with no trainer attached. The same acceptable-use rules in these Terms apply to you, and you can optionally purchase LILO PRO (see below) — a trainer connection is never required for LILO PRO.

If you later connect with a trainer, or a trainer later invites you, that trainer becomes the data controller for the data you choose to share with them, as described in the Privacy Policy.

Trainer subscriptions are billed through Stripe on the web. Cancel any time from the billing portal in your LILO account; cancellation takes effect at the end of the current billing period.

We do not refund partial periods outside the cases above. Prices may change with at least thirty days’ notice and won’t apply mid-period.

Clients can purchase LILO PRO, an auto-renewing subscription sold through the Apple App Store or Google Play, that unlocks additional features in the mobile app (muscle heatmap, exercise progression charts, habit tracking, body measurements, and more). LILO PRO auto-renews at the end of each billing period unless cancelled.

Manage or cancel your LILO PRO subscription from your Apple ID or Google Play account subscription settings — not from inside LILO. If you move to a new device, use the Restore Purchases option in the app to reinstate an active subscription.

If you are a consumer in the European Economic Area and wish to withdraw from a LILO PRO purchase, that right is exercised through Apple’s or Google’s own refund process for the relevant store, alongside your statutory rights. See the withdrawal form page for details.

Trainers may sell session packages to clients through LILO. The trainer is the merchant of record for these payments: sessions are sold through the trainer’s own Stripe account, and LILO takes 0% of the payment. LILO provides the booking and payment software — it does not process the charge to its own account and does not take a cut. Trainers must complete Stripe Connect onboarding before they can accept payments.

Refunds — including the statutory withdrawal refunds described below — are executed from the trainer’s Stripe account, using LILO’s refund tooling.

Outside the fourteen-day withdrawal window, unused sessions are not refunded except in special circumstances (for example, serious illness or relocation). Individual session bookings can be cancelled up to twenty-four hours before the scheduled time with the credit returned to your balance; later cancellations and no-shows forfeit the session.

If a dispute cannot be resolved with us directly, you can find the list of consumer dispute resolution bodies in EU and EEA member states on the European Commission’s Consumer Redress portal.

The basics, applicable to everyone using LILO:

• No harassment, threats, or abuse of other users.
• No impersonation, identity theft, or fraudulent claims about credentials.
• No scraping, automated access, or attempts to break our security.
• No using AI features to generate content unrelated to coaching, or to produce illegal, harmful, or deceptive material.
• Don’t upload content you don’t have the right to share.

We can suspend accounts that break these rules.

Trainers are the data controllers for the personal data they store about their clients in LILO. Before activating features that handle that data — especially AI insights and health data — trainers must inform clients about how the data is used and obtain any consents required by law.

If a client asks to be removed, exports their data, or opts out of AI features, the trainer is expected to act on the request promptly. LILO will help where the trainer doesn’t.

LILO’s AI tools generate suggestions — coaching insights, routine drafts, summaries. They are suggestions, not medical advice and not a replacement for a trainer’s judgement. Trainers are responsible for reviewing AI output before applying it with clients.

LILO is not a medical device. It does not diagnose, treat, cure, or prevent any condition. Information shown in LILO is for fitness coaching purposes and should not replace advice from a licensed healthcare professional.

Always consult a physician or other qualified healthcare professional before beginning any new exercise or nutrition program, especially if you have an existing medical condition. Exercise carries an inherent risk of injury, and by using LILO you acknowledge and accept that risk. Trainers remain responsible for programming safe, appropriate training for their clients.

Trainers retain ownership of the content they create — programs, notes, media, templates. Clients retain ownership of their own data. LILO retains ownership of the platform itself, the brand, and the software that powers it. Using LILO grants no licence to copy or resell our platform.

Either side can end the relationship at any time. If you cancel, you keep access until the end of your paid period. We may suspend or terminate accounts that violate these Terms.

On termination, trainers can export their data within thirty days, after which it is deleted in accordance with the Privacy Policy. Clients can request export or deletion at any time.

LILO is provided “as is”. We do our best to keep it running and accurate, but we don’t warrant that it will be uninterrupted, error-free, or fit for every purpose. To the extent permitted by law, our aggregate liability for any claim relating to the service is capped at the amount you paid us in the twelve months before the claim arose.

Nothing in these Terms limits or excludes liability for fraud, gross negligence, or any other liability that cannot be limited under Norwegian law.

Before going to court, please reach out at support@lilo.fit. Most things can be sorted out by email.

We will notify you of material changes to these Terms at least thirty days before they take effect, by email and through an in-product banner. Continuing to use LILO after a change takes effect means you accept the updated Terms.

Questions, complaints, legal notices — write to support@lilo.fit.